Senior Citizens, Persons with Disabilities and Medicare Card Recipients Not applicable for PWD passengers or customers who want to upgrade or bring an add-on with them (pet, firearms, bicycle, etc.).No impact to existing ticket cancelation rules.Reservations may be canceled through or the Amtrak App until actual departure with no penalty.No changes to the SLE ticket document/ barcode for onboard scanning and/or punching.Applies to existing CT rail Shore Line East ticket holders.If a passenger has CT rail Shore Line East tickets that have connections in New Haven to other services they will need to use RideReserve for the CT rail Shore Line East portion but not the other portions of the trips.Amtrak Cross-Honoring is not available on sold out trains.This applies to CT rail Shore Line East tickets and Metro-North UniRail tickets purchased by CT rail Shore Line East customers for travel between New Haven and New London. For all CT rail Shore Line East monthly and ten-ride ticket holders, reservations are required prior to boarding a reserved train.Reservations are allowed as early as 14 days prior to departure or as late as scheduled departure through or the Amtrak App.CT rail Shore Line East customers with UniRail tickets for travel on these trains will need to make RideReserve confirmations using the UniRail ticket number on or the Amtrak app. A Metro-North UniRail pass will require RideReserve confirmations on Amtrak trains only when a CT rail Shore Line East passenger is traveling between New Haven and New London.RideReserve confirmations can be canceled and rebooked, but they cannot be modified.Amtrak’s RideReserve program requires CT rail Shore Line East customers with Monthly or Ten-Ride tickets to pre-select their intended trip(s) on cross-honored Amtrak trains to ensure ample seating space onboard.CT rail Shore Line East monthly and 10 ride customers wishing to use their tickets on approved Amtrak trains must make confirmations through Amtrak’s RideReserve Program prior to boarding a train.Beginning, Amtrak will honor CT rail Shore Line East monthly and ten-ride tickets on Amtrak Regional trains 86, 93, 94, and 137 between New Haven and New London.UniRail Monthly Tickets are available at New Haven’s Union Station, with the CT rail eTix app, ticket vending machines, aboard a New Haven Line train using a credit card and any New Haven Line station with a ticket window, as well as by mail at: UniRail Tickets cannot be purchased on board CT rail Shore Line East trains, or at stations serviced only by CT rail Shore Line East. UniRail Monthly – combines New Haven Line operated by Metro-North with CT rail Shore Line East rail service for a lower combined fare than separate tickets. Full-service ticket windows are located at the following station locations: New London (credit/debit card only), Old Saybrook, and New Haven’s Union Station.Onboard all CT rail Shore Line East trains with cash only (Using exact change or small bills no larger than $20).Ticket Vending Machines (TVM) available at New Haven State Street and New Haven Union Station accept Apple Pay, Google Pay, credit/debit cards, or cash.CT rail eTix app for Apple iOS and Android devices.
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